Family Service Questionnaire

Thank you for taking the time to complete this questionnaire.

If you need further assistance, please call 519-741-2880 or email kitchener.cemeteries@kitchener.ca.

We are interested in learning:

How did you hear about Kitchener Cemeteries?

Funeral Service Operator

The KW Record Newspaper

Searching the web

Social Media (e.g. Facebook, Twitter)

Word of mouth

Kitchener Life

Yellow pages/phone book

Other

Why did you choose Kitchener Cemeteries?

Experienced a loss

Attended an Informational Seminar

Reputation

Location

Referral from friend or family

Municipally owned and operated

Other

How would you rate the various elements of the office?

Tidy and organized

1 - Poor

2 - Fair

3 - Good

4 - Very good

5 - Excellent

Comfortable

1 - Poor

2 - Fair

3 - Good

4 - Very good

5 - Excellent

Private

1 - Poor

2 - Fair

3 - Good

4 - Very good

5 - Excellent

How would you rate the landscaping and maintenance of the cemetery grounds?

The grounds are well kept (examples: lawn care, flower and shrub beds)

1 - Poor

2 - Fair

3 - Good

4 - Very good

5 - Excellent

Organized and tidy at graveside service (the lawn greens were neatly arranged and the equipment was prepared)

1 - Poor

2 - Fair

3 - Good

4 - Very good

5 - Excellent

Not applicable

When you were meeting with our administrative team, were they attentive to your needs in a friendly, knowledgeable and efficient manner?

Yes, they exceeded my expectations

Yes, they met my expectations

No, they need to make some improvements

Comments

What could we have done differently to make this experience easier for you?

Overall, how satisfied were you with our service?

Extremely satisfied

Satisfied

Not very satisfied

If there are any additional comments regarding our products or services, please mention in the space below.

Your name

Email address

Phone number

Would you like us to follow up with you about your response?

Yes

No

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Family Service Questionnaire