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Rental water heater - new installation, removal, or replacement

Kitchener Utilities' Rental Water Program is only available to residential property owners in the city of Kitchener. To request any changes to a rental water heater, this must be done by the registered property owner.

If you have any questions, please contact Kitchener Utilities by sending an email to or by calling Marketing at 519-741-2626. 

To request a tank removal, call Marketing at 519-741-2626 option 0 to obtain cancellation information.

If your request is an emergency, such as a natural gas leak/odour, call 911.

If your water heater is leaking in excess, call our 24-HOUR Dispatch Centre at 519-741-2529.

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Personal information is being collected under the authority of s. 28(2) of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and will be used for the Rental Water Heater Program, Kitchener Utilities. This information will be shared with staff who require it for their work as part of Kitchener Utilities and will be stored on a server owned by a Third Party Service Provider (eSolutions Group) located in Canada. The personal information collected herein will be used only for the purposes relating to the program and will be protected in accordance with the requirements stipulated in the MFIPPA. 

Inquiries about the collection, use or disclosure of your personal information should be directed to Kitchener Utilities | Office: (519) 741-2529 | TTY 1-866-969-9994

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