Required fields are marked with asterisks (*)

Natural Gas Service Contract

Kitchener Utilities/City of Kitchener


  • No gas service will be installed until a copy of this form is received by our office
  • The location of the service must be within Kitchener Utilities natural gas service area
  • No service will be installed in a driveway unless agreed to by the corporation, in which case the cost of an impact barrier will be borne by the customer 
  • Riser location must not be closer than 90 cm (3'-0") to dryer vent, fresh air intakes, heat pumps, air conditioners, hydro meter and high efficiency furnace exhaust: 3.0 m (10'-0") to mechanical air intake
  • Repair of concrete or asphalt on private property is the responsibility of the owner
  • A licensed heating contractor must submit the application on the customer’s behalf with approval from the property owner to ensure code requirements are met
  • Upon installation, a one-time meter set fee will apply. If the site is not ready for the meter and the technician is scheduled, an hourly service call fee will apply
  • The heating contractor has marked the desired meter location
  • Review all associated 2024 Kitchener user fees and reference page 49

Installation Timing

Natural gas line installation is six to eight weeks under normal conditions, or up to six months for properties on regional roads. Services on regional roads are not permitted over the winter months.

Meter Location

Distance from the corner of the property: The preference/standard is 2 meters from the corner of the building (not including the porch)

Please use the meter sketch document to verify entrance location.

Property Owner Details

Gas Meter/Service Location


Allowed extensions pdf, doc, docx, xls, jpeg, jpg, gif, png, png. Use document in notes above.

Gas appliances (check all that apply)


Personal information is being collected under the authority of s. 28(2) of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and will be used for Natural Gas Service Contracts from the City of Kitchener. This information will be shared with staff who require it for their work as part of Kitchener Utilities and will be stored on a server owned by a Third Party Service Provider (eSolutions Group) located in Canada. The personal information collected herein will be used only for the purposes relating to the program and will be protected in accordance with the requirements stipulated in the MFIPPA. 

Inquiries about the collection, use or disclosure of your personal information should be directed to Kitchener Utilities, 131 Goodrich Drive, Kitchener, Ontario, N2C 2E8, 519-741-2529 or TTY at 1-866-969-9994.

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