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Kitchener Utilities Condensing Water Heater Rebate Application

A $400 on-bill credit to upgrade an exisiting water heater to an Energy Star condensing model.

Criteria and eligibility for the Condensing Water Heater Rebate

All criteria outlined for this rebate must be met to qualify.

  • Must replace existing natural gas water heater with an Energy Star natural gas water heater that is UEF 0.80 or higher. Existing tank must be under UEF 0.80 and upgrading to a UEF 0.80 model or higher. For example, a tankless model upgrading to another tankless model would not qualify.
  • A qualified service technician from Kitchener Utilities may be required to inspect the installation(s) of the appliance(s) in order to confirm rebate application. If the qualified service technician from Kitchener Utilities is denied access for inspection, this may result in a delay and possible denial of the rebate. 
  • Kitchener Utilities may follow up with the Installer to confirm the necessary details around the installation.
  • Rental water heater models that qualify for the rebate include the tankless and Envirosense models.
  • Customers applying for the Kitchener Utilities Water Heater Rebate must provide copies of documents verifying the above purchased information – i.e. copy of contract/proposal, paid invoice from installer. If the application is incomplete or proper documentation is not submitted at the same time, this may result in a delay and possible denial in receiving the rebate.
  • Please include a copy of your invoice with your form submission.
  • Approved rebates will be applied as a credit to the registered owner’s utility account where the appliance is installed. If no utility account is applicable, then a cheque will be mailed to the registered owner.
  • One rebate per appliance per City of Kitchener service address (some exceptions may apply).
  • Rebate available to City of Kitchener residential properties only.
  • Rebate does not apply to water heaters installed in new homes.
  • Customers will be notified if the rebate is denied.
  • Effective January 1, 2022
  • Rebate program subject to change or cancellation at the discretion of Kitchener Utilities.

Registered owner details

Old water heater information

Previous fuel type

New natural gas condensing water heater information


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Personal information is being collected under the authority of s. 28(2) of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and will be used for the smart thermostat rebate program from the City of Kitchener. This information will be shared with staff who require it for their work as part of Kitchener Utilities and will be stored on a server owned by a Third Party Service Provider (eSolutions Group) located in Canada. The personal information collected herein will be used only for the purposes relating to the program and will be protected in accordance with the requirements stipulated in the MFIPPA. 

Inquiries about the collection, use or disclosure of your personal information should be directed to Kitchener Utilities (519) 741-2600.

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