Secure bike parking

Protect your bike from theft, vandalism and weather. Register to obtain a security pass for access to secure bike parking across downtown Kitchener. Once you have filled out the registration form, city staff will contact you to set up an appointment to City Hall to receive your $10 fee and provide you with an access card. Government issued ID is required.

Learn about secure bike parking.

Terms and conditions

All users of the secure bicycle parking facilities must adhere to the following conditions:

• Secure Bike Parking is for bicycles and bicycle-style e-bikes only. The amount of space available and the types of racks in the Secure Bike Parking cannot accommodate larger vehicles like motorcycle-style e-bikes, or sit-on scooter-style e-bikes. If you’re not sure if your bike is eligible or not, please send us an email. Find parking for a vehicle that's not eligible for Secure Bike Parking.
• Secure Bike Parking is for daily parking while visiting downtown Kitchener. It cannot be used for long term storage of a bike, or for overnight storage – it is not meant to be a replacement for storing your bike at home
• To enter the bike cage, use your personal access card. Do not give any non-user access to the facility and do not prop or hold the entrance gate open. Ensure that the door is closed and locked each time you exit the facility.
• The bicycle racks within the facilities operate on a first-come first-served basis. Do not claim or attempt to claim a specific bicycle parking location for a user's sole use.
• Lock your bicycle to the racks provided and respect the other bicycles within the facility by avoiding accidental scratching or other damages. Do not remove/move or interfere with another user's bicycle and do not lock your bicycle to anything but the bicycle racks provided.
• The facilities are designed to accommodate bicycles only and are not to be used as storage space for other personal items. Do not leave any valuables or other items within the facility. Items deemed inappropriate for the facility will be removed and disposed of at the City's discretion.
• Do not damage or vandalize any part of the facility. Please report any theft or damage by calling 519-741-2345.
• Please note that the secure bicycle parking policies will be reviewed annually and is subject to revision each year.
• We are not responsible for any loss or damage to your bicycle or other personal property resulting from fire, theft or any other cause whatsoever.

CONSENT TO THE REMOVAL OF UNCLAIMED BICYCLES: Unclaimed bicycles that are in the facility longer than three weeks with no apparent activity will be removed and disposed of at the city's discretion. Users will be notified with a tag on their bicycle and through email, which will list the date when the bicycle must be removed. You agree to allow the administrators of this facility to remove your bicycle or other property according to the procedure identified above.

NOTICE OF COLLECTION STATEMENT: The personal information collected herein will be used only in connection with the administration of the secure bicycle parking facility and the issuance of access cards and will be appropriately secured in accordance with the requirements under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). Inquiries about the collection, use or disclosure of your personal information should be directed to Alison Carlyle, Project Manager Active Transportation, 519-741-2200 ext. 7372.