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Online feedback

Please share your comments and suggestions with us. Your feedback will be reviewed by one of our customer service representatives and shared with staff who can help provide an answer to your question, if necessary.

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Please provide details of your compliment, complaint or service improvement as indicated above.

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Thank you for taking the time to share your comments. If you've requested a reply, we'll get back to you within one business day to provide an estimated time frame for resolution. We aim to have a final response or update within 10 business days.

If you would like to follow up on a request contact the Corporate Contact Centre: 519-741-2345.

Land acknowledgement

The City of Kitchener is situated on the traditional territory of the Chonnonton, Anishinaabeg, and Haudenosaunee Peoples. We recognize our responsibility to act as stewards for the land and honour the original caretakers who came before us. Our community is enriched by the enduring knowledge and deep-rooted traditions of the diverse First Nations, Métis, and Inuit Peoples who live in Kitchener today.